Explanation
Customer doesn't have a dongle or dongle does not function for reasons undetermined, will require a key file
Steps
- Open the Tech Utility
- Click on the tab File Key
- Open the Customer Record in Control and go to the Authorizations tab for the required information for the following steps:
- In the Tech Utility, set ID to the Dongle ID
- Set the No Hard Drive Expires date to atleast 1 day past the current date no more than 30 days
- Click the Permanent checkbox after the Authorized Through fields
- Set appropriate application
- Set the appropriate Level
- Set the number of Stores
- Set the Number of Users
- If necessary set the number of Partial Users
- If necessary set the number of SSLIP Clients
- If necessary check the appropriate Modules
- Click the Initialize Key button
- Save as license.ckf
- Copy the license.ckf to the SSLIP folder
- Test by opening the SSLIP
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