Explanation
This is a reminder of when your support contract ends.
This will not disable any features in Cyrious.
Resolution
- Open Company record in Control and go to Service Contact tab
- Note the Expiration Date*
- Open you Tech Utility
- Click on the tab SMS Pre-Ver. 8 Codes
- Enter the expiration Date in the Authorized Through: DDL
- Note the Tech Code
- Have customer double click on the Support Expired label in Cyrious
- Read the customer the Tech Code
- Have the customer click OK button and OK again
- Have customer click once where the Support Expired label was
- Have customer click once again where the Support Expired label was
- Have the customer read back the date now showing ensuring it matches
- If customer is on Monthly contract (see UDF> Tech) explained that this is only a reminder and does not affect Cyrious. Offer to extend it for a year, but that we will have their actual support expiration date on file and that date showing is NOT an official support expiration date.
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